The WordPress New Year Surprise!

Hi Everyone!

This is my first blog post for 2014 and this one is going to be a little different :)

I was really busy as the new year began and renewing this website completely slipped my mind, despite the fact that I had set reminder alarms at 1-week, 3-days and 1-day prior to expiration. About a week after expiration I realized the site had expired! Since I don’t use a credit card (let’s not discuss my reservations here! lol), I asked my ever-so-helpful boss if he could renew the site for me. After attempting to pay several times, he told me the site kept giving him an error message every time. So the next day while in office, I asked 2 colleagues to help me make the payment with 2 different credit cards and the site kept giving me an error message that I’m trying to make a payment from an unsupported country!

I was completely distressed and asked a few others who came back with the same issue. With no where else to turn, I resorted to WordPress support and raised a private ticket on the issue. They replied and we conversed back and forth a few days with no clear solution. Then today, I saw the site had been renewed. The funny thing was that no one I knew were able to make a payment. Curious, I checked the support message thread and saw a reply from the WordPress staff member I was corresponding with, that they had not only paid the $18 site renewal fee but also the $80 redemption penalty – because they knew I had been having difficulty to make the transaction and during which the website had already gone into redemption. So they’ve decided to save it for me!

I’m still in complete surprise and almost in tears with happiness! And decided to dedicate my first blog post for 2014 to WordPress. Thank you guys! Your support rocks!! <3

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4 thoughts on “The WordPress New Year Surprise!

  1. parijatonline says:

    Indu, not sure how ended up reading your articles but I must be searching some hot-to stuff and ended up reading one of your articles. You are very good in expressing your views and teaching technology to people. And yes, I liked your write up. You must be a valued customer that’s why wordpress paid $80 redemption penalty for you. ;) Keep writing!

    A reader!

    • Indulekha Nanayakkara says:

      Hi Parijatonline,

      I hope you found what you were looking for! Well, valued customer or not, WordPress support went way beyond expectations! I still can’t get over it hehe :) And thanks, despite busy work schedules, will try to keep blogging!

  2. Dakshina says:

    It’s nice to see such a warm response from WordPress. It gives much encouragement to bloggers/devs who are willing to use WordPress since it will prove that WordPress is backed by a solid foundation.

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